FAQ

FAQ

What is DesignTasker?

DesignTasker is an on-demand design service, that takes care of all your graphic, technical and web design needs. It allows you to outsource any volumes of small design tasks to a dedicated team of designers.

Why use DesignTasker?

DesignTasker is different from freelance and crowdsourcing platforms. It works like your personal virtual design assistant. A dedicated project manager is assigned to your account. Every time you post a new task, your enquiry is routed to the same manager. This allows to streamline the process and make communication easy whenever you get back to iterate on your ongoing projects.

Using DesignTasker allows you to focus on important, creative and strategic objectives instead of going through tedious technical tasks that are a part of any large project. It obviously would be an inefficient use of time to work on this type of technical tasks.

How will DesignTasker help me?

DesignTasker will take care of all graphic design work that is not reasonable for you to do yourself. Just tell us what you need to be done and we will deliver on time and within budget. DesignTasker helps you work smarter, giving you more time to focus on important things.

Who is DesignTasker for?

DesignTasker is used by small business owners, startups, design agencies, marketing managers and freelancers. Basically, anyone who is interested in rationally allocating his time and resources.

What can DesignTasker help me with?

DesignTasker will help you with any graphic design job, from small amendments to a complete redesign of a provided materials. You can use DesignTasker for artwork customization, design and content updates, vector graphics, digital retouching and photo manipulation, product clipping, file conversions and many more.

What is a task?

A Task is a separate design project with a clearly stated objective and a set of requirements. It could be small design tweak, graphic adjustment or large projects like brand identity or website redesign.

How long does it take to complete a task?

Regarding the scope of problems to be solved, tasks are completed in various amount of time. Small design tasks are completed in 24 hours during business days. Larger tasks are completed within an agreed time frame. Your account manager will inform you about the expected turnaround time in his first reply. If your order is time sensitive, please tell us in advance and we will consider the possibility of expeditious delivery.

How is a task finalized?

When a task is completed, you will receive an email with a work for you to approve. Due to the quality of the work we deliver, we have a large first-time approval rate. In case you would like to see an adjustment, feel free to request a revision. Any additional improvements are made free of charge. Review an update and approve the files when you are happy with the result.

If you do not approve the work or request an adjustment within 10 days, the task will automatically be marked as delivered.

How do I pay for tasks?

Once you create a task, a project manager will get back to you with a timeframe and pricing. A designer starts to work on your job immediately after you proceed a payment. All tasks are paid for individually. A minimum payment of one hour is required per task.

After you have surpassed a $1,000 mark in payments you can apply to pay on account either weekly or monthly.

Why is payment for tasks is taken upfront?

When you pay for a job, the money is not immediately transferred to the designer. Instead, it stays in a holding account until the job is completed, at which point the funds are released. If you’re not happy with the result, payment will be returned to you in full.

Can I get support from DesignTasker?

Feel free to get in touch if you have any questions, requests or suggestions. We are ready to help or suggest a solution.